Privacy Policy
Last updated: 2 October 2026
Wander Beyond, operating tigress@ghosri (“tigress@ghosri”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Indian law.
This Privacy Policy explains what personal information we may collect when you visit www.tigressghosri.com, contact us, make an enquiry or reservation, make a payment, stay at tigress@ghosri, request an activity or service, or otherwise interact with us; why we use that information; when we may disclose it; and the choices available to you.
1. Who We Are
tigress@ghosri is operated by:
Wander Beyond
tigress@ghosri
552, Ghosri Village, Bhadravati
Tadoba Andhari Tiger Reserve
Chandrapur, Maharashtra, India 442902
Email: tigress@ghosri.com
Phone: +91 9011930649 / +91 7498047550 / +91 7666907015
Website: www.tigressghosri.com
2. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Contact and identification information
This may include: your name, postal address, email address, telephone number, nationality, age or date of birth, government-issued identification details where required for check-in and safari booking, regulatory or security purposes, and passport, visa, OCI or other travel-document information where required by applicable law.
B. Reservation and stay information
This may include: dates of stay, room or accommodation requirements, number and names of guests, information concerning accompanying children, arrival and departure information, special requests, activity, safari or transportation requests, booking history and communications relating to your reservation or stay.
C. Payment and transaction information
We may collect or receive: booking value, amount paid, payment status, payment method, transaction and payment reference numbers, refund information and billing information.
We do not store your complete card number, CVV or other full payment-instrument credentials. Online payments may be processed by third-party payment service providers, including Razorpay, which may separately collect and process payment and customer information in accordance with its own terms, privacy notice and applicable law.
D. Information you choose to provide
You may voluntarily provide information concerning: food preferences, dietary requirements or allergies, accessibility requirements, health or medical considerations relevant to your stay or activities, special occasions, transportation requirements and/or other preferences.
We ask that you provide only information reasonably necessary for us to assist you.
E. Website and technical information
When you use our website, certain information may be collected automatically by us or by our website and technology service providers, including: IP address, browser type, operating system, device information, pages visited, referring website, date and time of access, website interactions and cookies and similar technologies.
3. How We Collect Information
We may collect information: directly from you through our website, email, telephone, messaging services, reservation enquiries or in person, from another person making a booking on your behalf, through our payment service providers, through travel agents, booking partners or other intermediaries where applicable, from safari, transport or activity providers where necessary to coordinate services, automatically when you use our website and from public authorities where required for regulatory or legal purposes.
If you provide us with personal information concerning another guest, you should ensure that you are authorised to provide that information and, where appropriate, have informed that person that their information will be shared with us.
4. How We Use Your Information
We may use personal information for the following purposes:
Reservations and guest services
To: respond to enquiries, check availability, create, confirm, amend and manage reservations, communicate before, during and after a stay, provide accommodation, meals and other requested services, coordinate transportation, safaris or other activities where requested and respond to guest preferences and special requirements.
Payments, accounts and administration
To: process and verify payments, issue payment confirmations, invoices and refunds, maintain booking and accounting records, prevent or investigate suspected fraud or unauthorised transactions and comply with financial, taxation, accounting and audit requirements.
Legal and regulatory compliance
To: comply with laws and regulations applicable to accommodation providers, verify guest identity where required, complete legally required guest registrations or reports, provide information to police, immigration, forest, tourism, tax or other competent authorities when legally required and establish, exercise or defend legal claims.
Accommodation providers in India may be legally required to collect and submit prescribed information concerning foreign nationals, including OCI cardholders, to the appropriate authorities.
Safety and security
To: protect guests, staff, property and wildlife, address emergencies, manage incidents or complaints and enforce property and safety rules.
Website operation and improvement
To: operate and secure our website, diagnose technical issues, understand website use, improve our website, communications and services and measure website performance.
Marketing
Where permitted by law and, where required, with your consent, we may send you news, updates, offers or information about tigress@ghosri. You can ask us to stop sending marketing communications at any time.
Transactional messages concerning an existing enquiry, reservation, payment, stay or service are not marketing communications and may continue where necessary.
5. Consent and Your Choices
Where we rely on your consent, we aim to ensure that the information requested and the purpose for which it will be used are clearly explained. You may withdraw consent for processing that depends on consent by contacting us at tigress@ghosri.com.
Withdrawal of consent: does not affect processing already lawfully carried out, may prevent us from providing a service that requires the relevant information and does not require us to delete information that we are required or permitted to retain under applicable law.
We will not treat consent to marketing as a condition of making a reservation.
6. Payments
Online payments may be processed through Razorpay or another payment service provider notified to you at the time of payment.
When you use a third-party payment service: payment information is transmitted to and processed by that provider, the provider may independently collect, store and otherwise process personal and transaction information in accordance with its privacy policy; tigress@ghosri does not store your complete card credentials or CVV and we may receive information such as your name, contact information, payment status, payment amount and transaction reference necessary to administer your booking.
You should review the privacy policy and terms of the relevant payment service provider before completing payment. Please do not send complete card details, CVVs, banking passwords, OTPs or other payment credentials to us by email, messaging service or telephone.
7. Cookies and Similar Technologies
Our website and the services used to operate it may use cookies and similar technologies. These may include:
Essential cookies: necessary for the website to operate, provide security and remember basic session information.
Functional cookies: used to remember certain settings and improve functionality.
Analytics and performance technologies: used to understand how visitors use the website and to measure and improve website performance.
Third-party technologies: certain embedded services, maps, payment tools, media or links may use their own cookies or technologies.
Where required, you may be given choices concerning non-essential cookies through a cookie-management tool or banner. You can also control cookies through your browser settings. Disabling some cookies may affect website functionality.
8. When We Share Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
Service providers
Providers assisting us with: website hosting and operation, payment processing, communications, IT and security, accounting and professional services, reservation administration and/or other operational support.
Safari, transport and activity providers
Where you ask us to facilitate a safari, vehicle, transfer, guided activity or other third-party service, we may provide the minimum information reasonably necessary to arrange the requested service.
Government and regulatory authorities
We may disclose information where required or authorised by law, including to immigration, police, tourism, forest, taxation, judicial or other competent authorities.
Professional advisers
Information may be disclosed to accountants, auditors, lawyers, insurers or other advisers where reasonably necessary.
Business transactions
If all or part of the business is reorganised, transferred, sold or merged, relevant information may be transferred as part of that transaction, subject to applicable law.
Legal protection
We may disclose information where reasonably necessary to protect our rights, guests, staff, property or the public, investigate fraud or wrongdoing, respond to legal proceedings, or comply with a lawful request.
9. Third-Party Websites and Services
Our website may contain links to government websites, safari-booking websites, payment providers, maps, social networks or other third-party websites and services.
Those services operate independently from us.
This Privacy Policy does not govern the privacy practices of third parties, and we recommend reviewing their privacy notices before providing information to them.
10. International Processing
Some of our technology, website, communications or payment service providers may process or store information using systems located outside India.
Where personal information is processed outside India, we will handle such processing in accordance with applicable Indian law and will take reasonable steps appropriate to our relationship with the relevant service provider.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.
Different information may be retained for different periods.
For example:
Enquiry information may be retained while an enquiry remains active and for a reasonable period afterwards.
Booking, payment, invoice and accounting records may be retained for the period required by taxation, accounting or other applicable laws.
Guest information required for statutory registers or reporting may be retained as required by law.
Complaint and dispute records may be retained while a matter is unresolved and for an appropriate limitation period afterwards.
Marketing information may be retained until you withdraw your consent or opt out, subject to any information we need to maintain to honour that request.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to legal and operational requirements.
12. Security
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information we handle. These measures are intended to reduce risks including unauthorised access, misuse, disclosure, alteration, loss or destruction.
However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure. If you believe personal information relating to you has been compromised in connection with tigress@ghosri, please contact us promptly at tigress@ghosri.com.
13. Children
Reservations should be made by an adult.
We may receive information concerning children where they are included in a family or group reservation. Such information should be provided by a parent, guardian or another adult authorised to provide it. We do not knowingly seek to collect personal information directly from children for independent marketing purposes.
Where applicable law requires parental or guardian consent before personal information concerning a child may be processed, we will seek the required authorisation.
14. Your Requests and Rights
Subject to applicable law, you may contact us to: ask what personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion or erasure of information where applicable, withdraw consent where processing is based on consent, opt out of marketing, raise a concern about how your information has been handled and/or exercise another right available to you under applicable data-protection law.
We may need to verify your identity before acting on certain requests.
Some requests may be limited where retention or processing is required by law, necessary for an existing contract, necessary for fraud prevention or security, or required for the establishment, exercise or defence of legal claims.
15. Privacy and Consumer Grievances
For privacy questions, requests or complaints, please contact:
Privacy and Grievance Officer: Nikhil Dhanwatey
Designation: Grievance Officer
Email: tigress@ghosri.com
Phone: +91 7666907015
Address: tigress@ghosri, 552, Ghosri Village, Bhadravati, Tadoba Andhari Tiger Reserve, Chandrapur, Maharashtra, India 442902
Where applicable under consumer-protection law, we will aim to:
Acknowledge a consumer complaint within 48 hours.
Provide the complainant with a record or copy of the complaint where required.
Resolve the complaint within one month of receipt.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law. The current version will be published on this page with the date of the latest update.
Where a change materially affects how we process personal information, we will provide additional notice where required by law.
17. Contact Us
Questions concerning this Privacy Policy may be sent to:
Wander Beyond
tigress@ghosri
552, Ghosri Village, Bhadravati
Tadoba Andhari Tiger Reserve
Chandrapur, Maharashtra, India 442902
Email: tigress@ghosri.com
Phone: +91 9011930649 / +91 7498047550 / +91 7666907015
Website: www.tigressghosri.com